Call Center Training

Business Development staff drive business, while the call center staff must close it.

Often, call center staff creates the first impression of the center. This entire experience is reviewed and has the potential to generate additional word-of-mouth referrals. Call center representatives who field intake calls from a position of knowledge, a problem-solving nature, and with empathy for the family make the job of clinicians rendering treatment more effective. Peak Consulting helps provide effective call center and business development training, designed to start the process in excellence.